Wfh moms with customer facing jobs - do you warn customers on a call about crying baby?
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Most jobs won't allow childcare whilst working from home, I know my husband who works from home, I always try and be out of the house especially if it's a day he has to be making phone calls.
I’d like to know the company name then if yours allow it 😂 I’ve worked tonsss of wfh jobs and you can’t even make it pass the application and interview revealing that you don’t have childcare
If you have AirPods, there’s a setting where you can block out all noise besides your voice! I’ve had my friend shave her legs in the shower with the water running while on the phone with me and I couldn’t hear the water at all lol. I had to ask like wait weren’t you gonna get in? She was like girl I already did! Also worked when she was at a busy train station. Might be a good investment if it’s a constant problem! Plus I love my AirPods lol
It wouldn’t be appropriate.
Most companies don't allow child care while working so I wouldn't! Plus it's a stranger wouldn't want them knowing my business
No. It's not professional to be working while caring for a child! In the UK at least this wouldn't be allowed in your contract.
I can’t have my son at home while I’m working he’ll be in nursery 4 days a week due to this. I wouldn’t wanna work from home with him there anyway I’d get nothing done haha.
None of the above because I would never be working and trying to take care of my child at the same time! As some of the other comments say you’re typically not allowed anyway, but either way it wouldn’t be fair to the child nor employer. Now if you mean they’re in your home being taken care of by someone else and happened to be crying while you’re on a call, if the client could clearly hear then I’d mention it on the call and apologize. Realllly weird to add it to an email signature or something, not professional.
That’s unprofessional and people should not have to tolerate a crying baby
Op here... My husband is stay-at-home-dad, who obviously will be the primary caregiver while I work. His suggestion is to leave the house when I have calls, but sometimes I am on call for 6 hours a day. It just would not be fair to have my son and husband kicked out of the house for such a long time. I am surprised to see so much judgment on here..
@Dasha it’s not judgement. You need a private office or home office to where background noice is not a factor. This is an expectation of anyone who works at home.
@Dasha I think all the comments coming off as judgmental are just for the situation where someone is trying to work from home and take care of their kiddo - if it’s just background noise from someone else taking care of them in the same house that’s totally fine! As I said above if it’s something the customer can clearly hear on the call would just apologize on that call & move on but otherwise no need to say anything
Ohh nooo that’s unprofessional, the baby shouldn’t be heard on calls with customers 😭
I’m a wfh mom with 2 young kids btw- I can not have them crying while I’m on a call
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@Dasha what @Monét said. It’s usually part of your contract and training. They tell you you have to have a quiet, private work environment with no background noise. Even if it’s construction work, a neighbors dog, what have you they write you up and will fire you over it. When there was road work going on, they made me take PTO, otherwise I had to take time off without pay or drive the 3 hours in office, and gave me a warning when it lasted over a week because they were replacing water lines. I know their are some wfh jobs that don’t mind kids buts it’s usually for weekly meetings not a call center type. It all depends on what op is doing and what their work allows.
@Dasha it's not judgement, it's from experience, I have no issues going out for the day with my toddler or when she was a baby, as I know her noise would distract him from his work and also not very professional. We have an office set up but it can still be hard to try and keep a quiet environment for him to work. The days we don't go out, we try and stay out of the way
I wfh for a bank and we are not allowed to have the kids in our care while working. Kids go to daycare.
Idk about everywhere but the last 2 call centers I worked for 5ish years ago, one government, one not, they both recommended revealing no identifying or personal information at all bc ppl are weird. So as long as baby isn’t crying, I wouldn’t mention a baby.