I'd reach out to air bnb, sounds like she expected you to leave a bad review and did the same to cover her ass.
I’d reach out to Airbnb, explain the situation, and get a refund. My husband and I have not had great experiences with the airbnbs we booked (nothing as bad as yours though!). We finally just started booking with hotels. We have a couple that we use and gain loyalty points with. They’re clean, look like the photos, we can control the temp of the room, and most of the time there’s a free breakfast included.
Oh no that sounds terrible! We stayed in an Airbnb for a month. When we saw that the pantry door was broken on day 1, we took a pic just in case. We had a few incidents, (we were given the basement) and a garbage bin kept outside the door had toppled over and there were maggots crawling near our stairs. The host apologised but we ended up doing all the cleaning. Whenever I used the microwave, the fuse would trip and we lost electricity and had to pull the lever every single time. This is just a tip of the iceberg! Fast forward-The last day, we cleaned the place and it was spotless. For some reason, we took photos of every single thing! The host contacted us to give a 5 star rating. We didnt feel like giving it. Few days later we get a mail frm Airbnb that they are charging us 500$ on our credit card on their file (u cannot remove the card or dispute it cs its legally binding) for professional sofa cleaning, broken pantry door, stained towel etc etc. We sent screenshots of the pics
And the screenshots show the date and time reason y airbnb thought we weren’t at fault and that the host was a big liar. Sorry for hogging ur space but just a warning to everyone using airbnb about fraudulent hosts.
Definitely reach out to Airbnb. I’d be furious.
Why did you leave the five star?? She wrote a bad review as she assumed you going to write a bad review ..
Can you go back and leave her a 1 start review on the AirB&B app? If she asks to have it removed then say you will if she takes down the untrue bad review she left you all