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Sorry I voted accidentally but after reading, I agree you need to be honest about how your property was left.
I’d say, reach out and test waters to see what their feel about it. If they have attitude or if it was an honest mistake. And then would go off of that. Unfortunately, most likely they genuinely don’t care and that’s why didn’t follow the rules. The sad truth is that people do not care about other people’s property, especially STR, and they treat it accordingly. Bad reviews hardly stop this kind of people.
They have many reviews. A few specifically said they left the AirBnB immaculate and/or followed instructions. I didn't find them to leave the place immaculate lol however I also know it's not ideal for the host to clean after guests so trying to remove my feelings from it. Hard seeing my home not clean 😂 They sent a message that they removed the bed sheets and even put them in the wash. However I discovered they removed the top sheets only. Pillow cases/ fitted sheets left on - one bed even had women's underwear in it! Lol. Towels not in a pile. Garbage left in all cans. Burnt food all over kitchen floor. I walked in and actually was confused why the house smelled like smoke. After investing, realized they BBQd and dragged in charred food throughout kitchen 🙃 but I also know people are there to vacation, not clean. So not sure where to separate the too as I wouldnt have known if a hired cleaner had been the one to clean.
They called during their stay to inform us of a scratch on the dining table. We told them it was okay, and appreciated the heads up. The pictures they sent were accurate. This will probably happen more than we want. I guess I figured they would be checking out and doing all they could to make up for it 🫠
It’s true they are on vacation but the courtesy would be to leave the house at least tidy, not necessarily clean it to crisp. Every time we get an STR, we always clean up as much as possible (to an extent) but it’s also because we own a LTR and I have respect towards other people’s property because I own another property and we have tenants. I know how frustrating it can be to find your property in bad shape. I know I’m in minority though and most people do not care :/
@Olga I'm the same as you! I also simply do not enjoy staying anywhere without cleaning throughout my stay. I know that's not the standard though. Nothing was missing/broken (minus minor table damage) so that's a plus. They did leave dirty dishes in the dishwasher, another plus. Fried chicken crumbs in the couch and on a bed though and diarrhea down the side of the toliet and onto bathroom rug runner 🤦♀️
Maybe you need to display your house rules very obviously all over the place for everyone to see. Also mention it in a message before check in that you expect these rules to be followed. I mean you'd think this is common sense and politeness but it obviously can't be expected from everyone, as sad as it is.
@Nevine yes! Will do that. Hoped the checkout instructions on the listing as well as the message we sent them reiterating it were enough but it wasn't.
I clean for Airbnb’s. Get used to this stuff. It happens frequently. So you’ll be leaving a lot of bad reviews if that’s the route you take.
I stay at several AiRBNb and these seem like common rules. It’s not new or hard. Like lights off is in all the ones I stayed at so is leaving all towels and bedding on floor. The only new one I saw was the trash.all the ones I stayed at required we leave no trash or food behind and run the dish washer . If they are new to staying at places like this than I be vague like they were pleasant easy to communicate however there was a bit undone when leaving. If it’s not their first time then be honest. Cause they should know better.
This isn't respectful though, yes they are on vacation but they should still treat it like their home. I wouldn't expect it to be immaculate, but to have left food & charcoal on the floor 🤮 I would write an honest review
@SquishyMommy1 the somewhat dirty/completely dirty I get. Do you find that guests often check out without following check out protocols? Seems like the biggest issue is not locking the front door. Safety issue for sure. I don't plan to leave a bad review. Just unsure how honest to be. Less about the cleanliness and more on not following any checkout instructions. Maybe these scenarios are best leaving a neutral review but privately messaging the guest letting them know?
@Liset yes. All common check out instructions. The garbage needing to be tied up and brought downstairs into the garage is because our cabin doesn't have a waste service so the cleaners will be taking the trash to a dump. Also to help minimize the smell if it's same day turn around.
1 in 10 actually do the “check out” stuff. I have to lock the back doors nearly every time I clean. Most of the time they are left wide open. Not even just unlocked. It’s just unfortunately par for the course. People take random things too. Or move furniture into different locations and all kinds of weird shit.
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@SquishyMommy1 good to hear. Yeah I can only imagine 😫
I agree with sending them a private message. I usually do that. If I notice there were specific things but the overall stay was nice, I send them to the owners privately. Now, if they are mean about it-it goes in the review. For example, we were locked out of the house upon arrival because the owners fell asleep. They were so apologetic about it and kind that I didn’t include that in the review negatively. I think the things you mentioned in the comments are not cool. That’s pretty GROSS (edited from goes) honestly. Personal vs professional…🤷🏾♀️
Be honest and polite give a medium review. Maybe they will think twice next time. One thing forgetting to empty the bin totally excusable but another to leave the property unsecured and lights on etc.
@ALI I posted incognito and obviously wouldn't mention in a review. However, it also is disgusting that they didn't clean up after messes. I don't ask them to vaccume, mop, etc but I do ask them to clean up afterthemselves. Dirty countertops are one thing; poop outside the toilet is another. Not unprofessional to mention in an incognito poll.
@Amy I agree ✔️
Gosh! I think this is the downside to an AirBnB sometimes but I do not think youre expecting to much. Make sure it's communicated and printed out all over!
@ALI I disagree. It's her first guests. This is the perfect space to vent. It's not like she added a screenshot of the people to the post 😂 and it's next level for anyone to visit someone's home, paid or not, and not clean up after themselves especially if they got poop on the bathroom 🤢
Could you add a good housekeeping bond? So they lose some deposit if they do that stuff? I stay at airbnbs in the UK and do follow their checkout rules aside from we do often leave clean stuff in the dishwasher because we aren't that organised at times!
@Cara airbnb adds on a $150 cleaning fee already
@Cara yes, we have a cleaning fee. We get to set the amount. Have it listed as the average amount that cleaners charge in the area. I ask guests to leave dirty dishes in the dishwasher! The cleaners will empty it. Atm I'm the cleaner :)
I think you have to be realistic. Most ppl are going on vacation, and the set of cleaning rules and the list of things Airbnb hosts want ppl to do before they leave is a bit much. Especially if they’re paying you a fee. If they kept your house clean, didn’t destroy your home then that should be enough. You charge ppl to come by and clean. You can have the cleaners know to turn the lights off. Personally it turns me off when ppl are like this on Airbnb which is why a lot of ppl are just choosing hotels instead. You leaving bad reviews often will also lead to you getting bad reviews and no one will want to stay at your home.
@Nami I'm happy to not have people book our AirBnB if the basic rules turn them off. Hotels are more suitable for some :) I also use AirBnBs as a guest and have never had an issue with the rules. I respect someone's home and am appreciative for the stay ❤️ We require adults over the age of 25 to rent our home so they are hopefully mature enough to follow basic instructions-- like turning off lights and locking the front door! I haven't left anyone a bad review, that's not my desire and hope to never have to.
Huh? My post was supposed to say “ gross”. I was agreeing with you that after you gave additional details in the comments-that stuff isn’t cool. I get that you want to be nice, personal but, they were nasty so you have to come at this from professional.
@Aly what got lost in translation here? Who said don’t vent?
@ALI oh! I read it wrong. I thought you were saying what I had mentioned wasn't cool and needed to stay professional 🤪 sorry for misreading it Ali!
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Sorry for the typo that I didn’t see!
OP, what state? Sorry if I missed that part
@CJ California
How many reviews do they already have and what do they say? If they have many and they're all great I'd be pretty honest. If it's their first then maybe go easy on them in the review but he very clear in a private message.