UC help paying childcare

I’m a single working mum who recieves help from UC paying for nursery fees, but I’m confused about the process. One month I received nearly £500 to help with the cost but for the past two months I’ve only received not even £100 combined. Has anyone got any advice on what to do or been in the same position please? Do I need to provide proof of childcare costs every month or only when requested? TIA x
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Have you been uploading your invoices and proof of payment? They should be paying 85% of whatever you paid the month before.

Oh just read in full. Yes you need to provide the proof every month ☺️

@Lucy I haven’t been doing it every month no, was this something I should’ve been doing? If so, do you know how I do it please?

@Olivia yes you do need to do it every month. If you login in to your UC account there’s a tab for ‘report childcare costs’ then in there you need to put the details and then upload a copy of the nursery invoice and a screenshot of the payment going out (with the date). If you do anything wrong you’ll get a message in your journal to tell you.

@Lucy thank you so much! Do you know if I’ll be able to back date the invoices to cover the past two months? Sorry for all the questions 😂

@Olivia I’m not sure! If you go in to your journal you can ask the question and they’ll let you know x

Or just upload them all anyway and you’ll find out when you get the payment!

@Lucy I’ll give that a go, thank you again for your help

@Olivia no worries! ☺️

Online it says each payment period is a fresh start so you have to upload your childcare invoices every month. Best to do it as soon as you get them so you don't forget and know you're covered. Childcare costs an arm, leg and a kidney every single month, get your 85% back x

@Elizabeth Thank you! And yeah it definitely does, past two months without the help have been so tough🤦🏼‍♀️ Hopefully I can back date it and get some money back x

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